Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, rescheduling and refunds work for table reservations and event bookings at Virasat Heritage Restaurant, a 100% pure vegetarian heritage restaurant, banquet and wedding venue on Delhi Road (NH-48), Kukas, Jaipur, Rajasthan. It applies to all reservations and event bookings made through our website, phone, WhatsApp or in person.

Please read it together with our Terms & Conditions and Privacy Policy. In this policy, “Virasat”, “we” and “us” mean Virasat Heritage Restaurant, Delhi Road, near Sai Baba Temple, Kukas, Jaipur, Rajasthan 302028, India.

Refund Policy at a Glance

Topic	Quick answer
Table reservation, more than 24 hours before	100% refund of advance, or free reschedule.
Table reservation, 6 to 24 hours before	50% refund, or free reschedule within 30 days.
Table reservation, less than 6 hours or no-show	No refund; advance is forfeited.
Event, 30 days or more before	Full refund of advance less payment-gateway charges.
Event, less than 7 days before	No refund; advance is forfeited.
How to cancel	Call or WhatsApp +91 95877 77817 / +91 73749 99951, or email info@virasatjaipur.com.
Refund timeline	We initiate approved refunds within 3 working days; banks and gateways take a further 5 to 10 working days.
Food already served	Not refundable; we will replace the dish or adjust the bill at the manager’s discretion.

1. Table Reservations: What Is the Refund for a Cancelled Table?

Most table reservations do not require an advance. Where an advance has been collected (for example for large groups, festival dates or special experiences), the following applies:

Cancellation notice	Refund
More than 24 hours before the reservation	100% refund of advance, or free reschedule
6 – 24 hours before the reservation	50% refund, or free reschedule to another date within 30 days
Less than 6 hours before / no-show	No refund; advance is forfeited

 

•       Hold time: reservations are held for 15 minutes past the booked time; arriving later than this is treated as a no-show.

•       Guest count: a reduction in guest count of up to 20% is accepted free of charge up to 6 hours before the booking.

•       Rescheduling: subject to availability and may be done once per booking.

2. Event & Banquet Bookings: What Is the Refund for a Cancelled Event?

Weddings, receptions, corporate functions and private parties at Parampara Banquet Hall or our lawn require an advance to block the date. Whether you booked a wedding venue, a corporate event or a celebration at our banquet hall in Jaipur, the following schedule applies to the advance paid, because we turn away other enquiries once a date is blocked:

Cancellation notice	Refund
30 days or more before the event	Full refund of advance less payment-gateway charges
15 – 29 days before the event	50% of advance refunded
7 – 14 days before the event	25% of advance refunded
Less than 7 days before the event	No refund; advance is forfeited

 

•       Date change: one date change is permitted free of charge if requested at least 15 days before the event, subject to availability within the following 6 months.

•       Vendor payments: amounts paid to third-party vendors on your behalf (décor, artists, photographers, printing) are non-refundable once committed.

•       Signed quotation: terms in a signed event quotation, if different, take precedence over this general schedule.

To discuss dates or changes, use our event enquiry form.

3. Cancellation by Virasat: What If You Cancel My Booking?

In the rare case that we must cancel due to unforeseen circumstances (force majeure, government orders, safety concerns or operational failure), you will be offered a choice of a full refund of all amounts paid or a reschedule to a mutually convenient date. Virasat’s liability is limited to the amount paid.

4. Payment Failures & Duplicate Charges: What If Money Is Debited but My Booking Is Not Confirmed?

The amount is usually reversed automatically by the payment gateway within 5–7 working days. If it is not, share the transaction ID with us and we will initiate the refund immediately.

5. How to Cancel or Reschedule a Booking

You can cancel or reschedule in either of two ways:

1.      Call us on +91 73749 99951, or WhatsApp the same number, quoting your booking name and date; or

2.      Email info@virasatjaipur.com with the subject “Cancellation – [booking name]”.

The time we receive your request is treated as the cancellation time for the tables above.

6. Refund Method & Timeline: How Long Does a Refund Take?

•       Refunds are made to the original payment method (card, UPI or bank account) used for the booking.

•       We initiate approved refunds within 3 working days. Banks and payment gateways typically take a further 5–10 working days to credit the amount.

•       Cash advances paid at the restaurant are refunded by bank transfer to an account in the payer’s name.

7. Dining Bills: Can I Get a Refund on Food Already Served?

Food and beverages once served are not refundable. If you are unhappy with any dish, please tell your captain immediately and we will replace it or adjust the bill at the manager’s discretion.

8. Contact: Who Do I Contact for a Refund Query?

For any refund query, reach us at +91 73749 99951 or info@virasatjaipur.com, or visit our contact page. We aim to resolve all refund requests within 7 working days.

About Virasat

Virasat Heritage Restaurant has welcomed guests since 2006. Our palace-style campus on Delhi Road, Kukas, brings together four dining venues, Swarn Mahal, Sheesh Mahal, The Jaipar and Jodhana, along with Parampara Banquet Hall and Garden for weddings and events. All venues serve pure vegetarian food and are open from 11:00 AM to 11:00 PM.

Frequently Asked Questions About Refunds & Cancellations

How do I get a full refund on a Virasat table booking?

Cancel more than 24 hours before the reservation to receive a 100% refund of the advance, or a free reschedule.

What happens if I cancel a table less than 6 hours before or do not show up?

No refund is given and the advance is forfeited. Reservations are held for only 15 minutes past the booked time.

How much refund do I get if I cancel a wedding or event booking?

It depends on notice: full refund less payment-gateway charges at 30 days or more, 50% at 15 to 29 days, 25% at 7 to 14 days, and no refund under 7 days.

Can I change my event date instead of cancelling?

Yes. One date change is free if requested at least 15 days before the event, subject to availability within the following 6 months.

How long does a Virasat refund take?

We initiate approved refunds within 3 working days, and banks or payment gateways typically take a further 5 to 10 working days to credit the amount.

What if money was debited but my booking was not confirmed?

The payment gateway usually reverses it automatically within 5 to 7 working days. If not, share the transaction ID with us and we will start the refund immediately.

Can I get a refund on food I have already been served?

No, but tell your captain immediately and we will replace the dish or adjust the bill at the manager’s discretion.

How do I contact Virasat about a refund?

Call or WhatsApp +91 73749 99951, email info@virasatjaipur.com, or read our FAQ.