Privacy Policy

Privacy Policy in Short (Quick Answers)

Virasat Heritage Restaurant is a heritage restaurant in Jaipur, located on Delhi Road, near Sai Baba Temple, Kukas, Jaipur, Rajasthan 302028. This policy explains how we collect, use, share and protect your personal information when you visit our website, reserve a table, plan a wedding or corporate event, contact us, or dine with us. Restaurant is

•     What we collect: name, mobile number, email, guest count, date, time, occasion, special requests and basic website usage data.

•       Payments: handled by a PCI-DSS-compliant partner such as Cash free Payments. We never store your card number, CVV, UPI PIN or net-banking credentials.

•       Selling data: never. We do not sell or rent your personal information.

•       Marketing: only if you opt in. Unsubscribe anytime.

• Your rights: access, correct, delete, withdraw consent and raise a grievance. Email info@virasatjaipur.com or call +91 73749 99951. We aim to reply within 30 days.

•      Legal framework: Information Technology Act, 2000; IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

By using our website or services, you agree to the practices described here. If you do not agree, please do not use the website.

1. What Information Does Virasat Collect?

1.1 Information you give us

•       Booking details: name, mobile number, email address, number of guests, preferred date, time, venue, occasion and special requests when you use our table reservation in Jaipur service or enquire about an event venue in Jaipur.

•       Payment details: when you pay an advance online, the payment is processed by our payment partner (for example Cashfree Payments). We receive only the transaction reference, amount and status. We never store your card number, CVV, UPI PIN or net-banking credentials.

•       Communications: messages sent through our contact form, WhatsApp, email or phone, including feedback and reviews.

•       Event enquiries: details about your wedding, corporate or private function, such as expected guest count, budget range and preferred venues.

1.2 Information collected automatically

•       Device and browser type, IP address, approximate city-level location, pages visited and time spent.

•       Cookies and similar technologies to keep staff signed in, remember your booking progress and understand website usage. See Section 6.

1.3 Information from third parties

We may receive booking information from aggregator platforms, travel agents or tour operators who reserve on your behalf, and public review information from platforms such as Google.

Data collected and why (at a glance)

2. How Does Virasat Use Your Information?

•       To confirm, manage and remind you about your table or event booking.

•       To process advance payments, issue invoices and handle refunds (see our Refund & Cancellation Policy).

•       To respond to enquiries, requests and complaints.

•       To personalise your dining experience in Jaipur, such as birthday or anniversary arrangements and dietary needs.

•       To send offers, festival menus and event updates only if you have opted in. You can unsubscribe at any time.

•       To improve the website, our Rajasthani menu and services through aggregated, anonymised analytics.

•       To prevent fraud, protect guests and staff, and comply with legal obligations.

3. Does Virasat Share or Sell Personal Data?

No, we do not sell or rent your personal information. We share it only with:

•       Service providers who help us operate: payment gateways, SMS/WhatsApp/email delivery services, cloud hosting and analytics providers. They act strictly for the purposes above and under confidentiality obligations.

•       Event partners (decorators, entertainers, photographers) only when you have booked an event that requires their involvement, for example, a wedding at Virasat Jaipur.

•       Authorities when required by law, court order, or to protect the rights, property or safety of Virasat, our guests or the public.

4. How Long Do We Keep Your Data?

Booking and invoice records are retained for as long as needed to provide our services and to satisfy accounting, tax and legal requirements, generally up to 8 years under Indian law. Marketing preferences are kept until you withdraw consent. Website analytics data is retained in aggregated form.

5. How Do We Protect Your Data?

We use HTTPS encryption across the website, access-controlled staff accounts, and reputable PCI-DSS compliant payment partners. While we follow industry-standard practices, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

6. Cookies on virasatjaipur.com

Our website uses essential cookies (required for bookings and staff logins) and, where applicable, analytics cookies. You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the website, such as online table booking, from working.

7. Your Privacy Rights

Subject to applicable law, you may:

•       Request access to the personal information we hold about you.

•       Ask us to correct inaccurate or incomplete information.

•       Request deletion where it is no longer required.

•       Withdraw consent for marketing communications at any time.

•       Raise a grievance about how your data is handled.

To exercise these rights, email  info@virasatjaipur.com or call +91 73749 99951. We aim to respond within 30 days.

8. Children's Privacy

Our website is not directed at children under 18. Bookings must be made by an adult. We do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us and we will delete it.

9. CCTV and Photography at Our Restaurant

For the safety of guests and staff, our premises in Kukas, Jaipur are monitored by CCTV. Footage is retained for a limited period and shared only with law-enforcement authorities when legally required. Photographs or videos taken by Virasat during events are used for promotion only with your consent.

10. Third-Party Links

Our website may link to Google Maps, Instagram, Facebook or other external sites. We are not responsible for their privacy practices. Please review their policies separately.

11. Changes to This Privacy Policy

We may update this policy from time to time. The revised version will be posted on this page with a new "last updated" date. Continued use of the website after changes constitutes acceptance.

12. Grievance Officer

In accordance with Indian law, you may contact our Grievance Officer:

Virasat Heritage Restaurant

Delhi Road, near Sai Baba Temple, Kukas, Jaipur, Rajasthan 302028, India

Email: info@virasatjaipur.com

Phone: +91 73749 99951

Please also read our Terms & Conditions and Refund & Cancellation Policy.

Privacy FAQs – Virasat Heritage Restaurant Jaipur

What personal data does Virasat Heritage Restaurant Jaipur collect?

Name, mobile number, email, guest count, preferred date and time, occasion and special requests when you book a table or enquire about an event, plus basic device, browser, IP and city-level location data through cookies.

Does Virasat store my card, CVV or UPI PIN?

No. Online advance payments are processed by a PCI-DSS compliant partner such as Cashfree Payments. We only receive the transaction reference, amount and status.

Does Virasat sell my personal information?

No. We do not sell or rent personal information. We share data only with service providers, event partners you have booked, and authorities when required by law.

How long does Virasat keep my booking data?

As long as needed for service, accounting, tax and legal requirements, generally up to 8 years under Indian law. Marketing preferences are kept until you withdraw consent.

How can I correct or delete my data?

Email info@virasatjaipur.com or call +91 95877 77817. We aim to respond within 30 days.

Is there CCTV at Virasat Jaipur?

Yes. The premises are monitored by CCTV for guest and staff safety. Footage is kept for a limited period and shared only with law-enforcement authorities when legally required.